Your whole phone system, in the cloud

GBS Hosted PBX replaces the phone box on the wall with a complete business phone system that runs over your internet connection. Every feature you would expect from an enterprise switchboard, managed for you by a local team, with no hardware to buy beyond the handsets.

Everything a modern business phone should do

Set up to suit how your business takes calls, and changed in minutes when that changes.

A professional front door

Callers hear a proper greeting and get routed to the right person or team. Auto receptionist menus, ring groups, call queues with hold music, business-hours rules and after-hours handling, all included.

Work from anywhere

Your business number rings on a desk phone, computer or mobile app, wherever your team is. Transfer between devices mid-call, see who is available before you transfer, and take the office number home or on the road.

Premium Yealink handsets

For the desks that want a real phone, we supply and configure premium Yealink handsets: crisp audio, colour screens and one-touch keys, delivered ready to plug in and dial.

Nothing slips through

Voicemail lands in your email so messages get actioned, missed calls can chase a second person or mobile automatically, and call recording is there when you need it for training or compliance.

See how calls are handled

Call reports and live wallboards show volumes, answer times and missed calls by team, useful for rostering reception and knowing your busiest hours. Integrations connect calls to the CRM and tools you already use.

Grows and moves with you

New starter? Added in minutes. New office? Your numbers and setup come with you the same day. Because the system lives in the cloud, there is no switchboard hardware to outgrow, maintain or replace.

Built-in AI

A phone system that works while you don't

GBS Hosted PBX includes a growing set of AI features that take real work off your team. We switch on the ones that make sense for your business and leave out the ones that don't.

AI call transcription

Calls and voicemails are transcribed automatically, so instead of replaying messages you read them, search them, and keep an accurate written record of what was agreed on a call.

AI receptionist

An intelligent voice agent that answers when your team can't: it greets callers naturally, answers common questions, takes messages and routes calls to the right person, around the clock, without a caller ever ringing out.

Outbound calling agents

Put routine outbound calls on autopilot. AI agents can make appointment reminders, follow-ups and callback runs from your number, and hand the call to a human the moment one is needed.

Is Hosted PBX right for your business?

It's a strong fit if your business:

Is running on mobiles, message bank and missed calls
Has an ageing phone system that costs money every time it changes
Needs calls answered professionally even when the office is flat out
Has staff working between office, home and the road
Wants one local provider for phones, internet and IT

Talk to us

Hear it for yourself

Tell us how your business takes calls today and we'll design a system around it, port your existing numbers with no downtime, train your team, and support the lot from Warrnambool.

Prefer to talk? Call us on 03 5562 8233