Mortlake sits on the Hamilton Highway in the heart of Victoria's western volcanic plains — a pastoral town with a strong agricultural base and a business community that keeps the surrounding district connected and supplied. It's a town where people know each other by name and where business relationships are built on trust and follow-through.

Gunners Business Solutions (GBS) is extending its business telecommunications services to Mortlake and the surrounding area. Cloud-hosted phone systems, business mobile SIMs with voice and data inclusions, and pooled plans are now available — all supported by a regional team that understands the value of showing up.

For Mortlake's business community, this is an opportunity to replace outdated phone infrastructure with a modern, cloud-based solution — without sacrificing the personal service that regional businesses rightly expect.

Practical Telecoms for a Practical Town

Mortlake's economy is built on agriculture the rich volcanic soils of the surrounding plains support some of Victoria's finest pastoral and dairy operations, and the town's businesses exist largely to service that agricultural backbone. Stock agents, rural supplies, mechanics, trades, transport operators, and local professional services all contribute to a compact but busy commercial community.

Historically, a town of Mortlake's size (around 1,200 people) simply hasn't been on the radar for major telecommunications providers. Business phone support, managed mobile plans, and the kind of proactive account management that metro businesses take for granted have been conspicuously absent.

Many local businesses still operate with basic phone lines and consumer mobile plans, functional, but lacking the call management, professional presentation, and team coordination features that modern hosted phone systems provide. When a system fails, the nearest qualified support has typically been a long drive away.

GBS already has a presence in the western districts for managed IT, and extending into telecommunications is a logical step. For Mortlake businesses, it means finally having a technology partner who treats their needs with the same priority as a business in a larger centre, because to GBS, they are.

What Is a Cloud-Hosted Business Phone System?

A cloud-hosted PBX (private branch exchange) is a business phone system that's managed entirely in the cloud, rather than running on physical hardware in your office. For Mortlake businesses, this means no bulky phone server in a back room, no expensive maintenance contracts for ageing hardware, and no limitations when it comes to scaling up or adapting to new ways of working.

The system delivers all the features you'd expect from an enterprise phone platform: auto-attendant (so callers hear a professional greeting and can be directed to the right person or department), call routing and queuing, voicemail-to-email, call recording, conferencing, and the ability to take and make business calls from desk phones, computers, or mobile devices.

Because the platform lives in the cloud, adding new users, opening a new location, or enabling remote workers is straightforward — no technician visit required. And because GBS manages the system on your behalf, firmware updates, security patches, and system monitoring are all handled proactively, so your team can focus on their work rather than their phone system.

Business Mobile SIMs and Pooled Plans

Alongside hosted PBX, GBS is offering business mobile SIM cards with voice and data inclusions tailored for commercial use. Whether your team needs a handful of SIMs or a full fleet of mobile handsets, GBS provides plans designed for how businesses actually use mobile not repackaged consumer deals.

For organisations managing multiple mobile users, GBS's pooled voice and data plans are a practical way to reduce waste and control costs. Rather than each staff member having an individual allowance (where some burn through their data and others barely touch theirs), pooled plans let the whole team share a single pool of voice minutes and data. The result is better utilisation, fewer bill surprises, and simpler management.

All mobile services are managed alongside your hosted phone system and IT, meaning one provider, one support contact, and one bill for your entire business technology environment.

Why Mortlake Businesses Are Choosing a Regional Technology Partner

There's a reason GBS has built its business on regional relationships rather than chasing volume in the city. Regional businesses operate differently — they value reliability, straight talk, and the ability to pick up the phone and speak to someone who knows their name and their setup.

GBS brings that ethos to telecommunications. When a Mortlake business signs up with GBS, they're not getting a product from a portal — they're getting a managed service backed by a team that will help design the right system, provision the hardware, train the staff, and be there when something needs attention.

That relationship model extends to ongoing support. GBS proactively monitors hosted phone systems, manages firmware and security updates, and provides a direct line to technical support — not a queue. For businesses that have experienced the frustration of lodging support tickets with faceless national providers, the difference is immediate and significant.